CUSTOMER EXPERIENCE TRAINING MANAGER


Axalta is a leading global company focused solely on coatings and providing customers with innovative, colorful, beautiful and sustainable solutions.  From light OEM vehicles, commercial vehicles and refinish applications to electric motors, buildings and pipelines, our coatings are designed to prevent corrosion, increase productivity and enable the materials we coat to last longer.  With 150 years of experience in the coatings industry, the 12,800 people of Axalta continue to find ways to serve our more than 120,000 customers in 130 countries better every day with the finest coatings, application systems and technology.  For more information visit axaltacoatingsystems.com and follow us @axalta on Twitter and on LinkedIn.

Job Title Employment Type City Region Requisition #
CUSTOMER EXPERIENCE TRAINING MANAGER Full Time - Regular Glen Mills PA 3654

Axalta is a leading global company focused solely on coatings and providing customers with innovative, colorful, beautiful and sustainable solutions. From light OEM vehicles, automotive refinish and commercial vehicles to electric motors, buildings and pipelines, our coatings are designed to prevent corrosion, increase productivity and enable the materials we coat to last longer. With more than 145 years of experience in the coatings industry, the 12,000 people of Axalta continue to find ways to serve our more than 120,000 customers in 130 countries better every day with the finest coatings, application systems and technology. For more information visit axaltacoatingsystems.com and follow us @axalta on twitter.

JOB DESCRIPTION -
CUSTOMER EXPERIENCE TRAINING MANAGER
GLEN MILLS, PENNSYLVANIA

The Customer Experience Training Manager is the key liaison who drives the implementation of standardized training programs throughout defined off-site locations for field sales, MSOs and distributors.  Ensures goals of the Training organization are consistent with the goals of the business.  Provides training resources and program management for all certified field trainers.  Assess and measure the effectiveness of the off-site training initiative. Accountable to the business and customers to provide the most efficient training available to meet their needs.

Creates and implements leading customer experience standards throughout the training organization. 
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Skills Requirements
Strong leadership skills
Strong business and industry knowledge
Ability to create and execute strategies
Ability to lead and develop personnel
Good technical acumen
Puts customers first
Results and data driven (analytics)
Embraces change
Ability to build and maintain relationships internally and externally
Strong influencer
Marketing experience
  
RequirementsProven Leadership skills
Min  3 yrs Industry knowledge
Min 5 yrs Training experience
BS Degree
Travel - 50-75%






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